Shipping and Returns
Upon receipt of package you must inspect all items for damage. Also during inspection, make sure you received all the items you ordered and that everything is correct. If you fail to follow this, we will not be able to file a claim with FedEx. For all incorrectly sent items you must contact us within 30 days from receipt. All FedEx Claims must be filed within 30 days after receiving the item. Any claims after the allotted 30 days must be filed by the customer. Orders that are $500.00 or more MUST have signature required.
Tracking numbers will only be provided to people who leave their eMail address. Please allow a reasonable amount of time for your package to be delivered. Orders this time of year will be delayed up to 3-5 business days due to it being in season. Items that have free shipping may ship via USPS.
All 45 Mil Mini Roll Liners and Roll Liners orders MUST ship to a Commercial Address and must ship via Motor Freight. A Commercial Addresses MUST be in a COMMERCIAL ZONE (home businesses are NOT considered a commercial address). If you provide an INCORRECT business name, address or phone number, you MAY be charged an additional fee. TAX ID may be required as proof of business location for some liner shipments. Shipping charge quotes apply for continuous US states only. Customers are responsible for being there to sign and inspect the liner for any damage before accepting delivery. The trucking company is NOT responsible for unloading the liner. If you require a lift gate a fee of an additional $75 will be charged.
Due to many different types of liner available, liners will not be price matched. AZPonds sells only the highest quality EPDM Pond Guard liner made and warranted by Firestone.
(Price Quote for Commercial Address ONLY Please call us at 800-722-8877 for residential freight quote)
Returns accepted on unused items within 30 days of receipt (when you receive the product). You MUST CALL to receive important return information before returning a product. If the return procedure is not followed, your return will be refused as it arrives. There will be a 20% Restocking fee on return orders. If item originally had free shipping, the cost of shipping and the 20% restocking fee will be deducted from the credit to the customer. Please Allow 2-4 weeks for credits to be processed. Freight will not be reimbursed. Returns made without following proper procedures will be charged a $5.00 fee or more for complications. If you return items to AZPonds and supplies it is your responsibility to provide tracking and delivery confirmation. AZPonds and supplies is not responsible for lost or damaged product shipped by the customer.
AZPonds.com cannot reimburse shipping charges for warranty shipments. For reimbursement, please contact the manufacturer.