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Pond Supplies

Call Us Toll Free: 800-722-8877

In observation of Labor Day our office will be closed Monday September 1st. We will open September 2nd for all your pond needs.

 

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POND SUPPLIES CATEGORIES

AZPonds and Supplies, Inc. has been in the pond supply business for over 20 years. Our clients are from all over the USA and include Do-It-Yourselfers, Zoos, Aquariums, Hotels, Casinos, Landscapers, and even Cabela's. Many people trust AZPonds to provide the best in pond supplies at the lowest possible price.

Confused about the different pond pumps and pond filters available? Trying to find quality pond supplies for your garden pond? Itching to do a little "do-it-yourself" and looking for expert advice to help build that pond of your dreams? You've come to the right place!

AZPonds.com has the most affordable prices for pond supplies and water garden supplies anywhere! Let the specialists at AZPonds be your Pond Supply source and guide! We have a dedicated staff of pond supply and water garden supply professionals, ready and willing to help make your next purchase easy! Be sure to check out our Information Links below where you will find the answers you need to build and care for your pond. And if that isn't enough, you can always talk to one of our pond experts at no charge! The Support Center also contains product manuals for many of the pond products we carry that you can download and read at your leisure.

So go ahead and browse through our on-line catalog of pond supplies and take advantage of the savings that tens of thousands of other smart shoppers have enjoyed.

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  • Information Links
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  • Industry Links
  • Company Policies
  • AZPonds Pricematch Policy

Company Policies


Upon receipt of package you must inspect all items for damage. Also during inspection, make sure you received all the items you ordered and that everything is correct. If you fail to follow this, we will not be able to file a claim with FedEx. For all incorrectly sent items you must contact us within 30 days from receipt. All FedEx Claims must be filed within 30 days after receiving the item. Any claims after the allotted 30 days must be filed by the customer. Orders that are $500.00 or more MUST have signature required.

Returns accepted on unused items within 30 days of receipt (when you receive the product). You MUST CALL to receive important return information before returning a product. If the return procedure is not followed, your return will be refused as it arrives. There will be a 20% Restocking fee on return orders. If item originally had free shipping, the cost of shipping and the 20% restocking fee will be deducted from the credit to the customer. Please Allow 2-4 weeks for credits to be processed. Freight will not be reimbursed. Returns made without following proper procedures will be charged a $5.00 fee or more for complications. If you return items to AZPonds and supplies it is your responsibility to provide tracking and delivery confirmation. AZPonds and supplies is not responsible for lost or damaged product shipped by the customer.

Recommendations by our staff are not guarantees. Items purchased based on these recommendations are to be considered standard purchases with no special treatment including for returns. The purchaser is responsible for making the correct purchase for their application. Although our staff is highly trained, many customers often leave out or forget important information regarding their application hindering a proper recommendation. AZPonds.com and its staff are not liable or responsible for any recommendations unless expressly written in paper and signed by the recommender and management.

Once an order is submitted, it cannot be changed/altered. Also, when submitted all canceled orders will be subject a 20% cancellation fee regardless of how long ago the order was submitted.

Tracking numbers will only be provided to people who leave their eMail address. If you do not leave your eMail address and wish to obtain your tracking number, you may be charged $5.00 for the service rendered. Please allow a reasonable amount of time for your package to be delivered. Orders this time of year will be delayed up to 3-5 business days due to it being in season. Items that have free shipping may ship via USPS.

All warranties after 5 days of item delivery must be taken up directly with the manufacturer. This applies to all products unless otherwise stated in writing. Once a warranty claim has been handled through AZPonds any additional warranty claims for the same product MUST go through the manufacturer. Items that are FREE or included at no charge are NOT warrantied through azponds. Also if the item fails due to its non-intended use AZPonds is not responsible for warranty for that item. AZPonds reserves the right to deny any warranty claims for a no charge, free, or mis-used item. For AZPonds extended warranties on pumps AZPonds will charge a $25.00 service pre-charge in case the impeller is damaged and we need to replace it. If the problem is not the impeller we will credit you the $25.00.

Items offered with "free shipping" apply only to shipments made within the continuous USA. Free shipping does NOT apply for orders to Hawaii. Alaska, Canada and Mexico. Additional shipping will be added to orders for Hawaii. Alaska, Canada and Mexico.

Checks are not accepted; only money order and credit cards payments will be accepted.

AZPonds.com, cannot reimburse shipping charges for warranty shipments. For reimbursement, please contact the manufacturer.

In most cases. if you provided an email address, you will receive an email with your order confirmation and links to access your tracking numbers.

ALL CYPRIO WARRANTIES ARE HANDLED DIRECTLY THROUGH THE MANUFACTURER

 

AZPonds Privacy Policy


Thank you for visiting AZPonds.com. This privacy policy tells you how we use personal information collected
at this site. Please read this privacy policy before using the site or submitting any personal information. By
using the site, you are accepting the practices described in this privacy policy. These practices may be
changed, but any changes will be posted and changes will only apply to activities and information on a
going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit
the site to make sure that you understand how any personal information you provide will be used.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when
voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.
This information is only used to fulfill your specific request, unless you give us permission to use it in
another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking
technology are useful for gathering information such as browser type and operating system, tracking the
number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help
customize the Site for visitors. Personal information cannot be collected via cookies and other tracking
technology, however, if you previously provided personally identifiable information, cookies may be tied to
such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud
prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to
protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating
fraud which has already taken place. The information is not provided to these companies for marketing
purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors
(who have agreed to keep information secure and confidential) have access to this information. All emails
and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the
information below:
By e-mail: jonah.moyer@azponds.com
By Phone: 1-800-722-8877
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

COMPETITORS CAN'T KEEP UP
WITH OUR PRICES!!


     At AZPonds we make it easy for you to be assured that you are always getting the best prices on all of your pond supplies online. That is why we are the largest pond and water garden supply company on the Internet. Our price match policy is that if you find a better-listed online price on any item we carry*, let us know and we will beat the price by 130% of the difference. This excludes sales, promotions, and clearances. To add even more confidence in our prices, if you find a better-listed online price within thirty (30) days after your purchase, we will give you 130% of the difference in store credit! We offer free shipping on most of our products. If you wish for us to price match a product that we ship for free and that someone else does not ship for free, we will add the listed or unlisted shipping charge to their price found on their website before performing a price match. IT JUST MAKES SENSE! EXAMPLE: AZPonds.com $100.00 Free Shipping, Competitor, $98.00 not free shipping. After going to the competitor’s site and adding the product to their cart we see the shipping is $12.00. We will add the $12.00 to their $98.00 to get a final product total of $110.00 including shipping. The total product / shipping price for AZPonds.com is $100.00, the competitor is $110.00. We are cheaper! Easy as that. Find a better price, we'll beat it, everyone wins! This applies only to companies in the online water gardening industry and excludes Amazon, eBay, auctions/buy-it-nows and all eBay affiliates. You can't find a better deal than AZPonds!

*The following items will not be price matched:
  • Firestone liners

     As the owner of AZPonds.com, this will show all of our customers that we stand behind our prices! Also, please make sure as a customer, you check the legitimacy of the company you are purchasing from before you buy. This is in reference to the basement and storage shed operators.

     *If you have any questions about this price match guarantee, please contact us immediately. This policy applies to all products carried by AZPonds.com, but excludes prices found to be on sale, part of a promotion, on clearance, those items excluded above and any web-site or price located outside the USA.

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AZPonds and Supplies, Inc.
4274 Perkiomen Ave
Reading, PA 19606
800.722.8877
eMail: mail@azponds.com


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A.Z. Ponds and Supplies, Inc. 2009 All Rights Reserved. AZPonds, Al Zimmer Ponds and Water Gardening.

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